On this page
Delete your account
Nutreps is not yet released; this page describes account deletion at launch, not a guarantee that draft procedures are already operational.
Before deleting
Deletion is permanent. To keep a copy, use Settings → Your data → Export my data first. Exported files can contain sensitive information; store them safely. Uninstalling the app alone does not delete server records. Deleting your account does not automatically cancel an Apple/Google subscription; cancel in the store’s subscription settings separately.
Delete in the app
- Open Settings → Your data → Delete account.
- Reauthenticate if needed to establish ownership.
- Read and accept one clear final confirmation.
After the server accepts the verified request, the intended process revokes sessions and blocks further account access. This is not a claim that all files and backups disappear immediately.
Request deletion without the app
Email support@nutreps.com or privacy@nutreps.com requesting account deletion. You do not need to reinstall for a linked account. Write from the linked address where possible, or describe the linked Apple/Google sign-in without sending passwords, access tokens or full payment details. We will arrange proportionate verification through the appropriate channel, then confirm the request and applicable cleanup schedule.
Verify ownership
We must verify that the account is yours before deleting it. Do not send identity documents unless a specific, proportionate verification process is explained.
Anonymous, unlinked accounts can only be deleted inside the app while their session is active. We cannot safely locate or prove ownership from an email that was never linked. If you lose that session, email is not a substitute and we cannot promise recovery or deletion of an unidentified account. Link a sign-in before changing devices if you want recoverable access.
Deletion timeline and scope
The following are operational targets, to be implemented and checked before launch, measured after ownership verification and acceptance:
| Stage | Target | Scope |
|---|---|---|
| Request accepted | Immediately | Revoke sessions and prevent account access |
| Active database | Within 24 hours | Account, profile, consent records no longer needed, health logs, meals, workouts, routines, programs, gyms, recipes, water/fasting, measurements, badges and Kilo messages |
| Stored files and caches | Within 7 days | Meal/progress photos, avatar and related cached copies |
| Backups | No more than 30 days if infrastructure supports it | Isolated recovery copies expire; reapply deletion on any restore |
| Community and sign-in | With the relevant deletion workflow | Remove social profile/posts/follows/likes; revoke Sign in with Apple link; remove personal catalog links |
| External providers | Separate provider schedules | Request deletion where supported; security logs and legally required store records may remain |
Shared product facts may remain only if genuinely non-personal; products only you used are removed according to the catalog deletion rules. Provider retention is distinct: for example, Google currently describes a 55-day abuse-monitoring period in its Gemini policy. A Nutreps cleanup target does not shorten that period.
Exceptions and confirmation
Keep only specific records needed for a valid legal, fraud-prevention or security reason, with restricted access and a justified separate expiry. We will explain applicable exceptions and confirm completion or outstanding steps. No blanket indefinite retention of health records is intended. Rights-request response deadlines under your law still apply; ordinary EU/UK response periods are different from technical cleanup targets.
Withdraw consent instead
To keep the account but remove health records, use Settings → Your data → Withdraw health data consent. Cloud-AI consent can also be withdrawn. See privacy and AI & data. Questions: support@nutreps.com · privacy@nutreps.com. Version 1.0, updated 2026-10-25.